Collection Specialist

About the company:

Fornova is a global provider of B2B data solutions directly impacting revenuecreation in increasingly competitive markets. Hundreds of online travels andretail businesses around the world leverage Fornova solutions to maximize their revenue. Fornova has revolutionized the way travel and retail industries conduct theday-to -day business. Scanning billions of exclusive data points from all over the world, Fornova delivers real-time and business critical market intelligence that helps travel & retail businesses win.

Job Description:

We are looking for a self-driven and competent Collection Specialist to joinour team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments. We are expecting you to be professional, and trustworthy and to be able to work independently.

Responsibilities:

• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress

Job Requirements:

Must:

• Experience with customer communication.
• Assertiveness.
• Very good English level – written and spoken
• Self-confident

Nice to have:

• Experience in collection from customers – huge advantage!