Support and Onboarding

About the company

Fornova is a supplier of online data scanning and distribution technology to the travel and retail sectors. There’s a whole lot of AI and complex algorithms behind all this, but essentially we’ve built a method of gathering online data that isn’t hindered by changes in code, language, or layout. The company works with the largest players in the industry- Expedia, Booking, Hilton, Marriott and many others. We are located in London, New York, Yoqneam Ilit, Vinnytsia, Amsterdam.

Job Description:

On this role you will:

• Receive all the files from customer and update all the information to the system.
• Will check validity, change the files format (if needed).
• Review the data on the system.
• Updates internal systems with all relevant information on contracts, renewals, etc.
• Documentation – log all customer data and information in confluence.

Job Requirements:

• Good English level.
• Self-organization and attention to detail.
• Ability to work on several tasks simultaneously.
• Responsibility.
• Good communication skills.

Job Responsibilities:

• Will need to chase the customers, salespeople, support / R & D for missing information.
• Ops and 1st level support.
• Change configurations to support new features.
• Solve login issues.
• Monitor on-going data loading process.
• Open tickets on issues found on his reviews.
• Monitor tickets handling, inform the customers and create internal escalation if needed.
• Create users, clusters, regions based on the input from the customer that CSM will request.
• Check new features – working with the R & D team.
• Long term – give initial training and training on new features.

What you can expect:

• Company & Team Events.
• Book Club.
• Online Education.
• Football Team.
• Running Team, Gym subscription.
• English Lessons.
• Life and Health Insurance.
• Vacations.
• Play Area.
• Professional Conferences.
• Incentive programs.