Support Engineer (CF)
Who we are:
Pillar is an Israeli and Ukrainian company. Since 2015, we provide outsourcing
and out staff services to world-class companies all over the world.
Every day we partner across functional areas: logistics, medicine, education,
tourism, game industry, utilities, data storage, etc.
We work in a flexible environment where there is an opportunity to achieve
results, receive feedback for learning, improve ways of working by developing
both soft and hard skills, and contribute to a corporate culture
focused on people.
Our team is highly experienced, and all the projects we work on are solid
and long-term as our clients appreciate our expertise and stay with us for a long.
We are also keen on learning from each other. That is why we cheerfully meet people
who bring a new set of experiences and backgrounds to our team.
About the project:
Fornova is a global provider of B2B data solutions directly impacting revenue creation in increasingly competitive markets. Hundreds of online travel and retail businesses around the world leverage Fornova solutions to maximize their revenue. Fornova has revolutionized the way travel and retail industries conduct the day-to -day business. Scanning billions of exclusive data points from all over the world, Fornova delivers real-time and business-critical market intelligence that helps travel & retail businesses win.
About the role:
Fornova is looking for a Customer Support Engineer to provide excellent services and support to our growing customer base. The role includes addressing complex customer issues, developing and implementing new projects, increasing customer satisfaction, loyalty and retention.
On this role you will work closely in-front of a company, meaning, you will presenting a company in customer’s eyes, you will need to have a high level of communication skills to keep customer happy with the service and resolve customer complaints\requests (we’re using Zendesk ticket system). In addition, you should have technical skills to fix some of the issues that can be caused by our scanning system (for this part will be needed JS and DB experience).
What you’ll do:
- Serve as a Customer support engineer who will master the company’s unique technology.
- Taking ownership of support-related issues.
- Providing great customer experience, and handling issues with expertise and kindness.
- Work with internal teams to resolve customer outstanding issues.
- Establish knowledge and process to provide a great customer experience.
What you’ll need
Must:
- Working experience with databases like MySQL/ SQL\ Etc.
- Working experience with at least one of the following: Python/JavaScript/any other programming language.
- Excellent troubleshooting skills.
- High level of communication skills in English (B2+).
- Ability to work independently in a multitasking and pressured environment
Nice to Have:
- Proven experience as a Customer Support Engineer
- Experience with Mongo DB & non-relational DBs.
- Relevant scientific bachelor’s degree.
- Familiarity with Linux, bash line.
What you can expect
- Company & Team Events
- Book Club
- Online Education
- Football Team, Running Team, Gym subscription
- English Lessons
- Life and Health Insurance
- Paid Vacations
- Play Area
- Professional Conferences, Retains incentive programs
We appreciate your time and efforts, that’s why our recruitment team always endeavors to choose the most convenient time for you.
You will have a three-step interview, which includes a 30 min HR and GM
(General Manager) interview, a technical & personal interviews with the
project managers’ representatives, and last but not least, an interview with
Tom ( Head of Support).
- A brief preliminary test:
Before interviews, you’ll be given a short English test.
This online English test length is 25 minutes.
In addition, you’ll be given a short technical test.
The test is unlimited in time, but it is advisable that you will send an answer within three days of receiving the test.
The test includes 1 question on JavaScript and 1 question on Python. - HR and GM Interview:
Here we want to get to know you, hear about what you’re interested in, and learn about what you hope to do in the future. We’ll also tell you about us and the project, answer your questions, and talk about company benefits. - Technical &Personal interview:
We will coordinate a personal and technical interview with the project
(Technical managers).
During the interview, we will test your knowledge of SQL and Databases.
And get to know each other.
Interview length up to 1.5 hours. Interview language- English. - Interview with Head of Support of Fornova:
We will coordinate the final interview with Tom (Head of Support ).
The interview will be combined and includes questions on:
Python and Troubleshooting.
In addition, personal questions about your historical work
experience will be asked.