Help Desk (Einat)

About the company

Fornova is a supplier of online data scanning and distribution technology to the travel and retail sectors. There’s a whole lot of AI and complex algorithms behind all this, but essentially, we’ve built a method of gathering online data that isn’t hindered by changes in code, language, or layout. The company works with the largest players in the industry -Expedia, Booking, Hilton, Marriott and many others. We are located in London, New York, Yoqneam Ilit, Vinnytsia, Amsterdam.

Job Description:

The Professional Services group is in charge of designing and executing our customer’s solution based on Fornova’s technology. We are looking for a bright, motivated, self-learner & enthusiastic help desk.

Job Requirements:

• Good English level.
• Self-organization and attention to detail.
• Ability to work on several tasks simultaneously.
• Responsibility.
• Good communication skills.

Job Responsibilities:

• CSM will receive all the files from sales on the new customer and send it to our contact.
• Will check validity, change the format, check supported point of sales.
• Open a ticket to the on-boarding team and upload all the information.
• Once the data is on INT to help with the review on the data.
• Review on data on production.
• Open tickets on issues found on his reviews.
• Create users, clusters, regions based on the input from the customer that CSM will request.
• Totango updates with all relevant information on contracts, renewals etc.
• Solve login issues.
• Documentation – log all customer data and information in confluence.
• Long term – give initial training and training on new features.
• Change configurations to support new features.
• Adding new hotels to existing customers is a similar flow.
• Will need to chase the customers and sales people for missing information.
• Work with Efrat’s team to make sure onboarding is not stuck.

What you can expect:

• Company & Team Events.
• Book Club.
• Online Education.
• Football Team, Running Team, Gym subscription.
• English Lessons.
• Life and Health Insurance.
• Vacations.
• Play Area.
• Professional Conferences.
• Incentive programs.