TR Customer Support Admin

About the company

Fornova is a supplier of online data scanning and distribution technology to the travel and retail sectors. There’s a whole lot of AI and complex algorithms behind all this, but essentially, we’ve built a method of gathering online data that isn’t hindered by changes in code, language, orlayout. The company works with the largest players in the industry -Expedia, Booking, Hilton, Marriott and many others. We are located in London, New York, Yoqneam Ilit, Vinnytsia, Amsterdam.

Job Description:

The Professional Services group is in charge of designing and executing our customer’s solution based on Fornova’s technology. We are looking for a bright, motivated, self-learner & enthusiastic team member.

Job Responsibilities:

The ideal manager will provide the highest level of responsibility, be able to work independently and be able to react fast on customers’ requests.

• Customer support and resolution of their issues.
• Working with Automated Billing System.
• Preparation and issue of invoices.
• Preparing of Billing reports, reconciliation with credit cards providers.

Job Requirements:

• Responsibility and diligence.
• Good level of communication skills in English.
• Communicative and patient person.
• Experience with Customer support – advantage.
• Good Excel skills.
• Good web skills.
• Comprehensiveness & attention to details.
• Advantage: accounting background or knowledge.

What you can expect:

• Company & Team Events.
• Book Club.
• Online Education.
• Football Team, Running Team, Gym subscription.
• English Lessons.
• Life and Health Insurance.
• Vacations.
• Play Area.
• Professional Conferences.
• Incentive programs.