Customer Success (CSBO)

About the company:

Fornova is a global provider of B2B data solutions directly impacting revenue creation in increasingly competitive markets. Hundreds of online travel and retail businesses around the world leverage Fornova solutions to maximize their revenue. Fornova has revolutionized the way travel and retail industries conduct their day-to-day business. Scanning billions of exclusive data points from all over the world, Fornova delivers real-time and business-critical market intelligence that helps travel & retail businesses win.

Job Description:

The Customer Success backend operation (CSBO) engineer will assist the Customer Success Manager) CSMs) to streamline the operations required to successfully onboard, nurture, retain and expand our customer’s usages in Fornova’s existing and new product offerings. The Customer Success backend operation engineer completes the post-sales life cycle. The ideal candidate is a proactive motivated, self-learner Eager to learn, team player who is passionate about Fornova’s solutions as they are about providing an exceptional experience for every customer.

Responsibilities:

• Integration of new customers into fornova’s solutions, obtaining,collecting, and verifying allnecessary data
• Collaborating with Fornova’s CSMs, Support, Onboarding, Development, Sales & Product teams to ensure successful integration (onboarding), and retention.
• Review & validate the integrity of the customer’s configuration, data, system testing, bug reports.
• Assisting the CSMs in the preparations for customer meetings by assisting in data analysis, presentation preparations, data gathering, documentation, bug identification, and insight creation
• Walk me operation in advertising banners and creating walkthrough flows.
• Customer success administration

Job Requirements:

Must:

• high level of English
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
• Impeccable written and verbal communication skills
• Strong team player but still a self-starter.
• Detail-oriented and analytical.
• Thrives in a multi-tasking environment and can adjust priorities on the fly.
• High dedication and responsibility person.
• Fast learner.
• MS office knowledge with an emphasis on Excel

Nice to have

• Prior experience in the travel and hospitality industries
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.