Calling Agent Specialist
Who we are:
Pillar is an Israeli and Ukrainian company. Since 2015, we provide outsourcing
and out staff services to world-class companies all over the world.
Every day we partner across functional areas: logistics, medicine, education,
tourism, game industry, utilities, data storage, etc.
We work in a flexible environment where there is an opportunity to achieve
results, receive feedback for learning, and improve ways of working by developing
both soft and hard skills, and contribute to a corporate culture
focused on people.
Our team is highly experienced, and all the projects we work on are solid
and long-term as our clients appreciate our expertise and stay with us for a long.
We are also keen on learning from each other. That is why we cheerfully meet people
who bring a new set of experiences and backgrounds to our team.
About the project:
Travaxy is enabling offline/online travel agencies/travel APIs/ GDSs and wholesalers to book a worry-free holiday, flight-Airline notifications, and accommodation offerings by specific disability type and needs in minutes, instead of hours and sometimes days.
The best thing about it is that B2B travel partners don’t need to disconnect from their service providers (hotel API and flights) Travaxy has a middle layer API to a fast and easy-to-integrate solution, making them disability experts!
Travaxy APIs reduce the search time for the right hotel and notify the airline about
passenger accessibility needs/senior travelers.
About the role:
We are looking for a dedicated call agent who will join our Company.
In this role, you will work to verify the company’s data by contacting a wide range
of hotels and other tourism agencies.
You will be required to make phone calls on a daily basis and update the data you
will receive.
The information and assistance you will provide will maintain the company’s
positive reputation.
If you have a good level of English, good communication skills, patience, and self
responsibility – we would love to meet you!
What you’ll do:
- Contact specific hotels and relevant tourism agencies.
- Filling in data in accordance with the information you will receive in Excel tables.
- Working under a high standard of telephones and communication.
- Updating data in a clean and well-organized way.
What you’ll need:
Must:
- Good level of English: B2 (Speaking and writing)
- Basic knowledge of Excel
- Pleasant, diligent, consistent, and organized person.
- A communicative and positive person.
Nice to Have:
- Any work experience with the tourism/hospitality industry.
What’s in it for you:
- Hybrid office or fully remote.
- Company & Team Events.
- Book Club.
- Sports activities and Gym subscription.
- Free English course.
- Medical insurance coverage.
- Paid sick days and vacations.
- Play Area.
- Professional conferences and online education.
- Retains incentive and attractive bonus programs.
You can work either remotely or from our spacious and cozy Ukrainian office in
Vinnytsia, having unlimited access to cookies and snacks, office activities,
company and team buildings.
We care a lot about communication, autonomy, curiosity, and initiative, that is why
we keep in touch with you despite the work format you choose and value your
work/life balance. We care about family and your own personal development, that’s
why we don’t expect you to always be engaged with work.
SCREENING PROCCESS
We appreciate your time and efforts, that’s why our recruitment team always endeavors to choose the most convenient time for you.
You will have a two-step interview, which includes a 30 min HR and GM (General Manager) interview and a personal interview with Travaxy’s VP Business Development Director.
- A brief preliminary English test:
Before interviews, you’ll be given a short English test.
This online level test includes 2 parts:
1. 15 multiple-choice questions (10 minutes).
2. Listening part with 7 multiple-choice questions (15 minutes).
The total test length is 25 minutes.
- HR Interview:
Here are GM Oleksii and HRM Tetiana want to get to know you, hear about what you’re interested in, and learn about what you hope to do in the future. We’ll also tell you about us and the project, answer your questions, and talk about company benefits. The interview languages are English and native. - Technical & Personal interview:
We will coordinate a personal interview with Elad, Travaxy’s VP of Business Development Director.
During the interview, we will get to know you better and examine your historical employment experience, and will give more information on the ongoing daily work.